Make a consumer complaint

The Office of Fair Trading (OFT) can help consumers resolve some disputes about products and services that don’t meet consumer guarantees under Australian Consumer Law or a consumer warranty the business offered or activities under the industries we regulate.

Before you lodge a formal complaint, have you discussed your issue with the business? If not, learn how to talk to the business.

You can also watch the resolving disputes and consumer complaints video to discover tips on using your consumer rights.

If you want to continue with a formal complaint, complete the form below to find out who you can make a complaint to.

We can’t help with all types of consumer complaints. Where possible we'll refer you to another organisation that can. You can also access our list of other consumer regulators.

For example, we don't handle complaints about private sales, except some private vehicle purchases as outlined in the following form.